Windows 10 Touchpad scroll not working: How to fix?

Why is the Touchpad scroll not working after Windows 10 Update? A few weeks ago, Microsoft released the new Windows 10 and millions of users upgraded their stuff with the new operating system. The new Windows 10 is quite nice and runs really smooth, even on older devices. The installation could be completed without any error and at first glance, everything worked as before. After some time using the new OS on our notebook a weird problem  occurred. We normally use the touchpad gestures to scroll in documents or the Google Chrome browser. But here is the problem, after the Windows 10 the Touchpad scroll not working anymore. So what is the cause and how to fix the Touchpad problem?

Touchpad scroll not working after Windows 10 upgrade: Synaptics problem

Touchpad scroll gestures not working in Windows 10
Touchpad scroll gestures not working in Windows 10

We have tried various solutions but no fix has helped us. After hours of searching the web we found a simple and working solutions. Meanwhile there are two solutions to fix the Touchpad scroll problem in Windows 10. The first solution is pretty easy and can be performed even by windows beginners. If the first solution does not work, then you should try out our second tip.

Solution 1: Update Synaptics Touchpad drivers through Windows Update

  1. Open the Control Panal and start the Windows Update.
  2. Make sure you install all new update for Windows 10.
  3. Update your Notebook and perform a restart.
  4. Now open the Device-Manager and uninstall the current Touchpad driver.
  5. Restart your Notebook again and the Touchpad-Problem should be fixed.

Solution 2: Create the Entry “UseScrollCursor” in the registry

  1. Press [Windows] + [R] and type “regedit” and [Enter] to open the Registry Editor.
  2. Navigate to the folder “HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTPEnh”.
  3. Create a new DWORD and rename it to UseScrollCursor. Double click to change the value to 0.
  4. Restart your Notebook.

That should be everything. Could these solutions help you to solve the problem with the touchpad scroll in Windows 10? Let us now. If you have more possible solutions to this topic, leave us a comment. According to our experience, the problem occurs on many notebooks from different manufacturers like ASUS, Toshiba, Acer, Dell and Lenovo.

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